nice one, dell

my new 2405FPW 24″ monitor crapped out on monday night, and by this morning i had a brand-new replacement. i called customer support on monday night, and they shipped out a new one the next morning, fed ex overnight. within 36 hours of my call. i have to admit, i am pleasantly surprised, and can say that i am once again a happy dell customer.
(my mom IMed me that i better say something nice on my blog about this. i am sure this is because she knows that if fed ex had NOT delivered a monitor this morning, i would have been SLAMMING them mercilessly right now. she’s right, you should praise good work as passionately as you criticize the subpar or negligent).